Returns, made simple.

To qualify for a return, your item should be:

• Returned within 14 days of the delivery date shown by your tracking.
• In its original packaging, with all components and accessories included.
• In clean, resalable condition — light, hygienic try-on is completely fine.

To start a return, just email us with your order number. We'll confirm the return address and next steps within one business day. Please don't send items back before contacting us, as returns without prior confirmation can't be processed.

For hygiene and safety reasons, a few situations aren't eligible:

• Items returned more than 14 days after delivery.
• Products that have been damaged through misuse, accident, or normal wear unrelated to a defect.
• Items returned without their original packaging or with missing parts.
• Gift cards and promotional free items.

If your ALINE arrives damaged, faulty, or you received the wrong item, we'll make it right at no cost to you. Email support@alinewithyou.com within 48 hours of delivery with your order number and a photo or short video of the issue. We'll arrange a free replacement or a full refund — your choice. You won't be asked to pay return shipping for items that arrive damaged or defective.

If you're returning an item because you changed your mind, you're responsible for the return shipping cost. If the return is because the item was defective, damaged, or incorrect, we cover it. We recommend using a tracked service, as we can't be responsible for returns lost in transit before they reach us.

Occasionally a parcel is delayed or marked lost in transit. If your tracking hasn't updated for an extended period, or shows delivered but you can't find it, contact us and we'll open an investigation with the carrier. For genuinely lost parcels, we'll send a replacement or issue a refund once the carrier confirms the loss. Please reach out within 30 days of the last tracking update so we can act in time.

Need to cancel or change an order? Email us as soon as possible. Because we aim to dispatch quickly, we can usually only amend or cancel an order within 12 hours of it being placed and before it enters fulfilment. Once an order has shipped, it can't be cancelled, but you're still covered by our 14-day money-back guarantee once it arrives.

Please double-check your shipping address at checkout — it's the single most common cause of delivery problems. If an order is returned to us due to an incorrect or incomplete address, we'll happily re-ship it once any additional shipping cost is covered. We're unable to refund orders that fail to deliver because of an address error, though we'll always work with you to get your ALINE to you.

Once we receive and inspect your return, we'll email to confirm it's approved. Approved refunds are issued to your original payment method, usually within 2–3 business days on our side. Depending on your bank or card provider, it can then take a further 5–10 business days to appear on your statement. Original shipping costs, where they applied, are non-refundable.

We're here to help. Email support@alinewithyou.com and we'll take care of you.